Types of Written Communication within the Workplace
The most typical type of written communication in the workplace is email. Email is one of the fastest ways to send information to another
person, which is why this kind of written communication is the most popular. One person interviewed, an employee of AccuWeather stated: "In a typical day I send 30-50 emails in house and/or out of house, and this has proven to be the most time-saving format of written communication for my role." Not only is email effective for communication between coworkers and supervisors, but it is also an acceptable way to communicate with customers of the organization.
Other popular forms of communication include forms that can be written and received quickly such as text messages and sticky notes. Of course these two are only used within the organization or workplace. These forms of communication are not an acceptable way to communicate with those outside the organization, such as customers or donors.
Several types of written communication exist that can be used when large amounts of information needs to be sent, when the information is not urgent, or when information needs to be communicated in a more formal way. One interviewee said: "Written communication with our clients is primarily in
written letters or email format." which indicated that the most popular way to communicate information formally is through letters. Letters are often meant to be sent to customers, donors, or potential customers of the organization as a promotional letter.
Other less popular forms of communication include chart writing, which would be small amounts of writing, usually in fragment form, used to convey messages between coworkers, and promotional posters advertising an event or product, used to communicate with customers and potential customers.
person, which is why this kind of written communication is the most popular. One person interviewed, an employee of AccuWeather stated: "In a typical day I send 30-50 emails in house and/or out of house, and this has proven to be the most time-saving format of written communication for my role." Not only is email effective for communication between coworkers and supervisors, but it is also an acceptable way to communicate with customers of the organization.
Other popular forms of communication include forms that can be written and received quickly such as text messages and sticky notes. Of course these two are only used within the organization or workplace. These forms of communication are not an acceptable way to communicate with those outside the organization, such as customers or donors.
Several types of written communication exist that can be used when large amounts of information needs to be sent, when the information is not urgent, or when information needs to be communicated in a more formal way. One interviewee said: "Written communication with our clients is primarily in
written letters or email format." which indicated that the most popular way to communicate information formally is through letters. Letters are often meant to be sent to customers, donors, or potential customers of the organization as a promotional letter.
Other less popular forms of communication include chart writing, which would be small amounts of writing, usually in fragment form, used to convey messages between coworkers, and promotional posters advertising an event or product, used to communicate with customers and potential customers.
Wait, people actually do this everyday?
Everyday, real people go to real jobs and really do use many different types of written communication.
Almost everyone that was interviewed said that the main form of written communication that they do as part of their job is email. Most of those interviewed cited that information needed to be conveyed quickly and efficiently, which is why email was by far the most popular form of communication. Almost all interviewees said that they used email every day since it was a very simple way of communicating with both coworkers and customers quickly. Most of the interviewed professionals stated that emails were used mainly as a way to communicate within the organization, although some interviewees used email as a way of communicating with customers since it was a quick way to answer simple questions.
Almost everyone that was interviewed said that the main form of written communication that they do as part of their job is email. Most of those interviewed cited that information needed to be conveyed quickly and efficiently, which is why email was by far the most popular form of communication. Almost all interviewees said that they used email every day since it was a very simple way of communicating with both coworkers and customers quickly. Most of the interviewed professionals stated that emails were used mainly as a way to communicate within the organization, although some interviewees used email as a way of communicating with customers since it was a quick way to answer simple questions.
Letters came in second as the most common written communication in the workplace. Letters were used mainly to communicate with customers with a formal approach or when a large amount of information needed to be sent to customers. Other less cited types of written communication in the workplace included writing short memos to other workers and writing notes in charts as shorthand messages. These interviewees cited being able to quickly and effectively write a message as one of the most important skills in workplace writing.
When asked what the typical types of writing communication were that are used in her workplace, Holli S. Hughes, a Customer Service Advocate Supervisor at AccuWeather said: "Typically we utilize email and instant messages as written forms of communication internally. Written communication with our clients is primarily in written letters or email format." Hughes statement confirms what we have just said.
Lastly, being able to create an advertisement in a concise yet interesting and enticing manner was also listed as a form of written communication used on the job.
Overall, every single professional interviewed uses written communication as part of their job everyday, whether it is simply within the company to other employees, or in a formal letter to customers.
When asked what the typical types of writing communication were that are used in her workplace, Holli S. Hughes, a Customer Service Advocate Supervisor at AccuWeather said: "Typically we utilize email and instant messages as written forms of communication internally. Written communication with our clients is primarily in written letters or email format." Hughes statement confirms what we have just said.
Lastly, being able to create an advertisement in a concise yet interesting and enticing manner was also listed as a form of written communication used on the job.
Overall, every single professional interviewed uses written communication as part of their job everyday, whether it is simply within the company to other employees, or in a formal letter to customers.